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Returns Policy

DELIVERY

Delivery will be to the delivery address selected or provided by you at registration or in the ordering web pages. If no address was selected, then delivery will to the address at which your payment card is registered, or to any other address you have provided. Please note that we only deliver to premises located in the United Kingdom (including Northern Ireland). If we deliver elsewhere then we may charge you our delivery costs.

DELIVERY DAYS

Our contracted couriers deliver on working days, being Monday to Friday, excluding public and bank holidays, (or if not specified, between 8am and 6pm). Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery. If you order after 12.00 p.m., please calculate your delivery time as if your order had been placed the following working day.

We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated in the ordering web pages, or our standard delivery timescales stated on our web site, if a specific timescale has not been stated in the ordering web pages. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed. If we do not make a delivery date and we fail to deliver within a further 30 days, then you may cancel the contract and obtain a refund of any amounts you have paid under the contract. This shall be our sole liability and your sole remedy for late or non-delivery. We cannot deliver next-day or same-day on direct delivery goods.

All deliveries must be signed for before our carrier will release them to you. Signing for delivery is for simple proof of receipt purposes and will not affect any of your other rights. Please make sure you keep the packing list enclosed with your goods, as this will be important if you are returning the goods later on.

INSPECTION ON DELIVERY

When you receive the goods you should immediately inspect them for damage and faults, and you should inform us by end of the following working day if you do not consider that you have received the goods you ordered, and within 10 working days of receipt of the goods if you consider that the goods are faulty or damaged, otherwise the goods will be considered to have been correctly delivered, free from damage or faults and in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods.

CANCELLATION RIGHTS

To enable you to have a reasonable opportunity to try out the goods, we give you the right to cancel the contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 14 days after the day you received the goods. We reserve the right to refuse a cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to evaluate the goods). (the goods cannot be returned by reason of their nature , for instance you have opened or used any pack of paper) or are liable to deteriorate or expire rapidly;

ORDER CANCELATION

By e-mailing us at anichip@petidentityuk.info, quoting your order reference number and client ID number

BY telephoning us on 01744 757896.

 

REFUNDS

If you decide to cancel, we will refund you within 30 days of the date that you cancel, or if later. within 30 days of return of the goods to us, less any direct costs in recovering the goods which we are entitled to charge you. We will not be required to refund any charge you paid for any extended cancellation period, extended warranty or enhanced rights over those set out in these Business Web Sale Conditions, or any delivery charges, and associated VAT.