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FAQ

 

Q         How do I place an order for pet micro chips?

A         Any order can be placed via our online shops or by telephone. You will need to register online to place an order or alternatively contact us on 0800 975 1960. We require a copy of your implantation certificate before your items can be posted to you. (NONE VETERINARY PERSONNEL ONLY)

Q         How do I make a payment for my order?

A         We accept all major credit and debit cards (via world pay if paying online), or paypal.  Alternatively you can contact us on 0800 975 1960 to make a payment by telephone.

Q         Why do I need to provide a copy of my implantation certificate?

A         We ask for a copy of your implant certificate to verify that you are a fully qualified implanter. As most none veterinary surgeon implanters have been trained via vets or other microchip suppliers offering microchip implantation training you will be asked to forward your certificate by email, post or by fax, for verification purposes. Once received we will then dispatch your microchips.

Q         How will I receive my order?

A         All orders are sent free via Royal Mail parcel delivery, orders placed before 1pm will be sent the same day of cleared funds.

Q         What is the delivery time scale?

A         Orders placed before 1pm Monday-Friday will be dispatched same day. Orders placed after 1pm will be sent the next working day excluding bank holidays. Normal delivery schedule is normally within 1 to 3 working days. (excluding public holidays)

Q         How do I register a microchip once implanted?

A         Once the microchip is implanted you must immediatly register the details *online with your log on details @ http://www.petidentityuk.info. 

 

Our Registered Office is:

PET IDENTITY UK LIMTED

REGISTERED OFFICE

164 DUKE STREET

ST HELENS WA10 2JJ.

 *When your order is placed you will receive an email from our espial L.E.A.D national database Pet Identity UK Limited with your unique login details. When the pet is registered online you will receive electronic confirmation from Pet Identity UK Limited and the pet owner will receive an electronic email to confirm the pet has been successfully registered.  

( A £10 fee will be charged once ownership changes from breeder to new owner/keeper ) ALL PET OWNERS MUST KEEP ALL REGISTERED INFORMATION UP TO DATE AT ALL TIMES.

Q         Who are Pet Identity UK Limited?

A         By choosing to partner with AniChip (AMP) & Pet Identity UK Limited you will work with a diverse group of companies with an expert knowledge of all areas of the pet care services industry and the relevant data software development sectors. We are very innovative and focused on setting the standards in pet identification and pet data registration logistics.

Pet Identification data systems and administration services already supply many veterinary practices, councils, grooming salons, registered boarding kennels, registered dog walkers and other pet care institutions throughout the country. Our trusted service is here to re assure both yourself and your pet owner clients at all times.

Both Pet Identity UK and AniChip (AMP) have been endorsed by P.I.R.A (pet identification & registration association). P.I.R.A associates is an association of seasoned veterinary professionals, pet care and pet welfare experts.

P.I.R.A lobby governments in establishing legislation that not only keeps the community safer, but the welfare of animals where legislation is proposed that P.I.R.A deem a threat to animal/pet welfare and safety.

For more information about P.I.R.A visit @ www.pira.ws

For more information including our general terms and conditions please click on the link below

Our Terms and Conditions

For more information on all shipping rates please click on the link below

Our Shipping Rates and Information

For more information on how to return your goods please click the link below

Our Returns Portal

For more information on how data is received and stored including all privacy rights and governance of all data please click the link below

Our Privacy Policy